FAQ
Frequently asked questions
Straight answers to the questions we hear most.
- Is Apoyo Health free?
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- Yes. Everything on the site is free to use. We do not charge for matches, applications, or referrals.
- Is my data private?
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- Your intake is anonymous by default. We do not sell or share your answers with assistance programs, advertisers, or data brokers.
- How do you find programs?
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- We curate programs from federal and state agencies, nonprofit foundations, hospital charity care policies, and pharmaceutical manufacturer assistance programs, then verify them on a regular schedule.
- What does FPL mean?
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- FPL stands for Federal Poverty Level. Many assistance programs use a percentage of FPL (for example, up to 200% of FPL) as an eligibility threshold based on household income and size.
- How often is your data updated?
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- We run an automated refresh weekly and re-verify programs regularly. Each listing shows its last verified date.
- Do I need to create an account?
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- No. You can see your matches without an account. A free account lets you save your results, come back to them later, and get updates when new programs match you.
- Do you guarantee I will qualify?
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- No. Eligibility is always decided by each program. Our matches are a careful estimate based on the answers you provide.
- Is the site in Spanish?
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- Yes. The full experience is available in English and Spanish. You can switch languages at any time from the header.
- Do you cover programs outside Florida?
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- National programs work in every state. Our state-specific coverage is expanding. If your state has fewer matches today, we are actively adding more.
- How can I report an outdated listing?
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- Email hello@apoyohealth.com with the program name and what changed. We review reports quickly.